This policy applies to Neonx Vip website / mobile app platforms, including without limitation www.Neonx.vip and other related Site/s or App/s, mobile applications, and other online features each a “Site/s or App/s”. All the information is available in detail for you to view about the packages before you subscribe to our services. If you have any questions or reservations, please contact us at [email protected] before you subscribe to the services.
Being the service providers for the content available via website or App, we get paid for the content before you start consuming it. The fees that you pay for the content on Neonx Vip are non-refundable. However, we do not have an auto-renewal system that means there is no recurrent subscription option. In case you do not want to continue, stop paying for the service from the next month.
There is any technical glitch in the payment gateway during the time of the online transaction where the transaction failed to complete. Still, the amount gets deducted from your account, it will be refunded automatically through Payment Gateway within a prescribed time that varies from 5 to 7 business days.
In case we receive a chargeback request or payment dispute from a credit card company or from a bank, we will terminate your subscription without any prior notice. Applicable chargeback fee will be issued to recover fees passed on to us by the credit company, plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored. If you have any billing issues, instead of issuing a chargeback, please contact us. Requesting a chargeback or opening any sort of dispute for a valid charge from us is considered as fraud. It is not an appropriate or legal method to obtain a refund.
In case we find that our services are being misused or there is any complaint from a credit card company, Bank, or any other authority competent by law, we may cancel your subscription or coupon, and your payment will be forfeited with prior notice or email you for your misconduct. We may also serve you cause notice for defaming, misrepresentation caused.